Shipping & Refund Policy

Shipping Policy

All orders on horsesaddleshop.org are available for free shipping in the United States. Though there is a wide range of products, we exercise on providing each product without including any extra charges. Thus, if you feel feasible in placing an order, surely do without becoming hesitant or considering too much.

Here are some of the key points that come under the shipping policy –

• We provide free shipping on all products that are available on the website.
• Our services are currently available only for customers residing in the province of the United States.
• The shipping and delivery process takes a period of 3 to 5 working days. More so, some of our deliveries can be fast depending upon other conditions.
• We provide the tracking ID of the parcel through which the customer can track the status of their package using usps.com.
• Our facilities may include providing details using email or direct text messages on the contact number.
• We will not be responsible for delay or mishandling of goods if the provided address by the customer is not correct.

Refund Policy

Our services are totally rendered in providing quality goods at great prices. Moreover, we want our customers to have satisfaction! Thus, we provide the facility of return or refund if the customer is not happy with the purchase. Also, we encourage customers to inspect items as soon as they receive the parcel at their doorstep.

Here are the points that suggest a rightful medium of return policy –

• We will accept returns for unused products if filed for return within the period of 15 days.
• The item(s) you are returning must be in its original condition and the packaging.
• Ensure that you file for complaint with the rightful reason that suggests the same.
• If the product is totally not acceptable, you can file for a refund, and our team will escalate the issue.
• Once we are sure after checking the details, your refund will be received within 24 to 48 hours.