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FAQ

Faq’s

As the name of our website suggests, we are one of the leading sellers of horse saddles in the United States. Besides saddles, we also focus on bridles and harnesses, which are the key equipment in horse riding. Here, we have a variety of English and Western saddles that you can look through in the "shop" menu.
Horse saddle shop is a hub from where you can get equipment for various horse riding disciplines. Our work process includes posting the latest saddles (English & Western) designs, bridles, harnesses, reins, and other relatable items. Further, we ensure that our products' prices are genuine with the best quality of leather and synthetic products. Henceforth, you may purchase any item depending upon your requirement.
It's pretty easy to place an order on our website as we do not want our customers to fiddle around on the site for much longer. We know how precious time is, and for the same reason, it will take only 5 to 10 minutes to select your desired products and place the order. Likewise, if you need any help, you can indeed talk to our representative and get your order placed.
After placing the order successfully, you'll get a confirmation mail from our team. Usually, it takes 3 to 5 working days to deliver the parcel from the order's date. Sometimes, the order may reach early or a bit late depending upon the availability of the product or other factors.
Though we take several measures in delivering the goods that are best in our knowledge yet at times, there can be some faults in delivering the parcel. Therefore, it is the customer's responsibility to inform about the same within time. Further, the return and exchange process will start as soon as we receive the complaint from the user's end.
When you place an order on our website, you also get a tracking ID in order to keep track of your parcel. You simply have to insert the tracking ID on usps.com and check the actual status of the parcel.
Due to high customer demand, we are working tirelessly to provide as many products as possible. Right now, we are delivering our products only to the customers living in the United States. More so, we may expand our boundaries in the future.
Our services include easy transportation and delivery of goods with an easy mode of payment. Likewise, our customers will be able to make the payment with the help of – PayPal, Credit Cards (Visa, Master Card, and American Express), Venmo, CashApp, and Zelle.
If, due to any reason, you do not feel like continuing with the purchase of goods from our site, feel free to contact our representative and get your order canceled. Also, it's important to note that you may not be able to cancel the order once it goes for the shipping process.
No, we certainly do not provide our services for saddling fitting and other relatable work. We only sell these products, and if there's any confusion, you can talk to our representative for the same.
horsesaddleshop.org is an online retailer specializing in horse saddles and related products. We offer a wide range of new as well as other equestrian equipment.
Our website has a user-friendly interface with easy navigation. You can browse through different categories and use filters to find the specific saddle or product you are looking for.
Some of our saddles offer customization options, such as choosing different seat materials, tooling patterns, or adding personalized accents. The availability of customization depends on the specific saddle model.
We have both new saddles available. Each listing specifies whether the saddle is new allowing you to choose according to your preference and budget.
Our saddles come in various sizes to accommodate different horses and riders. We provide detailed measurements and specifications for each saddle, including seat size, gullet width, and skirt length.
Yes, we offer specialized saddles for various disciplines, including dressage, trail riding, roping, reining, and more. You can filter our product listings by discipline to find the right saddle for your needs.
We provide detailed information about each saddle's fit, including gullet width and tree size. Additionally, our website offers resources and guides on saddle fit, and you can reach out to our knowledgeable customer support for assistance.
Yes, we have a return policy that allows you to return or exchange a saddle within a specified timeframe if it doesn't fit your horse. Please refer to our Returns and Exchanges policy on our website for more details.
In addition to saddles, we offer a wide range of horse-related products, including bridles, reins, saddle pads, girths, stirrups, horse care products, and more. You can explore our website's product categories to see our full range of offerings.
Yes, we stand behind the quality of our saddles. Many of our new saddles come with manufacturer warranties, and we offer a satisfaction guarantee on all our products. Specific warranty details can be found on the product listings or by contacting our customer support.

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